From early beginnings underneath a small 3-bedroom house in Buderim to the lovely spacious clinic space designed for clinicians and clients equally in mind, SSRG has come a long way. SSRG is now celebrating its 10 year anniversary!
SSRG commenced in 2015 as a multidisciplinary concept with approximately 10 people as a result of demand in the market for a single point of entry to a range of therapy services for adults. During this time a number of allied health entities separately were providing services to a range of programs within the community – TCP/CSRT, HCP and CHSP and DVA and very often supporting the same clients. This led to cumbersome service delivery, difficulties with communication and a range of varying prices and systems.
SSRG was born out of desire to ‘do better’ and bring these services together under one banner to improve:
- Access
- Processes
- Communication
- Clinical support
- Collaborative care
SSRG brought together leading providers in the market and organised the delivery of these services under one brand. This simplified referral pathways, standardised pricing and made reporting communication more streamlined.
From 2015 – 2019, SSRG delivered services strongly in the post acute care, slow stream rehabilitation and post discharge service spaces. In addition to a range of vendor agreements with home care agencies across the Sunshine Coast, SSRG secured a Standing Offer of Agreement with Qhealth and worked closely with the local public hospital system to support the delivery of their Transition Care Program. SSRG looked after 100’s of TCP clients during these years as well as being the long term external provider of therapies for 12 TCP inpatient beds in Nambour.
SSRG became known for its quality care, compassionate approach and expertise in home modifications, assistive technology prescription and re-ablement therapies. SSRG delivered services primarily to clients with neurological, musculoskeletal, cardiac and respiratory conditions as well as chronic conditions and conditions of ageing.
In 2019, the roll out of the NDIS commenced on the Sunshine Coast. This brought significant change for the health sector, with demand for private therapies increasing exponentially as services for younger people with disabilities were moved out of tradition government models. Feeling confident in working with adults, SSRG responded to this demand by developing the clinical skill of the team and establishing the NDIS arm of service. Demand for therapies began slowly but soon reached an exponential level with demand for HR being unprecedented. The SSRG team quickly grew to 60 team members.
In 2020, Covid hit the shores of Australia, this resulted in significant and fast changes for all in the way we worked. The SSRG team quickly packed up and headed home to their home office. Fortunately, health services were considered essential and the team were able to continue with the home visiting that was underway. Online meetings, reels, zoom and having your pets ‘in shot’ became an everyday occurrence! Eventually, team were able to return to the office.
From 2020 – 2025, the SSRG team has worked consistently in the community delivering both Disability and Aged Care services under the various government funded banners.
Fast forward to now :
- SSRG has stayed true to its primary mandate of delivery quality and effective allied health services in the community to older Australians and adults with acquired, degenerative or congenital disability in a way that aims to make a real and meaningful difference in the areas of health, wellbeing, safety and independence.
- SSRG now provides service across numerous funding streams for HCP, DVA, CHSP, STRC, Private Health Insurance, EPC, Workcover, NDIS, TAC, NISSQ and other insurers
- SSRG practice is based on a 4 pillar framework – Service, Skill, Respect and Great Teamwork. This encompasses the ideals that all team members work towards.
- SSRG continues to provide Occupational Therapy, Physiotherapy, Speech Pathology, Exercise Physiology and Therapy Assistance
- SSRG has approximately 40 direct employees and continues to work with 2 longstanding subcontractors for Social Work and Dietetics
- SSRG meets weekly with all team members to support reflective practice, clinical growth and development and process improvements
- Weekly, the SSRG team complete 400 – 500 consults across the Sunshine Coast, Moreton Bay and Gympie
- SSRG has 23 vehicles and 360sqm of clinical space across 3 suites in the plaza business centre
- SSRG has a dedicated resource library with thousands of documents to support clinical practice and business process
- SSRG has a strong leadership structure including managers overseeing each arm of the business – Finance/HR, Clinical and Operational.
- SSRG has a comprehensive supervision, leadership and continuous program to support the ongoing professional and clinical development of every single team member.
- SSRG prioritises psychological safety for all team members and makes a positive, supportive and happy culture a priority.
With changes to the Aged Care system on the horizon with Home Care Packages being superseded by the Support at Home Program, SSRG is ready and has a longstanding history of responding effectively to changes in the market.
As a team, SSRG continues to be inspired by the people we get to meet every week and we look forward to continuing to make a lasting and meaningful impact in the lives of those we serve in the next 10 years!
