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Covid-Safe Policy

Covid-Safe Policy - Smart Solutions Rehab Group

Smart Solutions Rehab Group Covid-safe policy

Smart Solutions Rehab Group (SSRG) takes the current COVID-19 health situation incredibly seriously and as such has developed a response plan that clearly details how we are dedicated to supporting and maintaining the health and safety of our staff and clients while doing our part in slowing down the spread of the virus.

The following information is both an update on our service delivery which has been developed in conjunction with the latest information from

In addition to this we want to assure you that all of the SSRG team have completed the Australian Government Department of Health Covid-19 Infection Control Training.

Important changes

To protect the safety of all staff and clients, Smart Solutions Rehab Group will make the appropriate changes to service delivery in accordance with the latest Queensland Health COVID-19 guidelines.

Residential Aged Care Facilities

At times, we may need to temporarily pause our services to Residential Aged Care Facilities according to the most recent advice from Queensland Health, in order to protect our older Australians.

Clinic, Gym and Public Pool Services

Throughout the duration of the COVID-19 pandemic, we may need to temporarily relocate all clinic, gym and public pool services in response to advice from Queensland Health.

If you are receiving services onsite in our clinic or see one of our allied health staff at a community gym or public pool, you will receive a call from our administration team to notify you if there are any changes to your appointment location and to discuss alternative locations for these services or alternate models of service delivery such as telehealth.

TeleHealth Ready

We are ready for the delivery of TeleHealth as part of our service delivery options via the Health Direct Telehealth platform. Depending on the latest advice from Queensland Health, we are able to offer TeleHealth services as an alternative to a home visit when necessary.

Home Visiting

As Smart Solutions Rehab Group is considered an essential service, we will continue to offer home visiting services throughout the COVID-19 pandemic, in accordance with the latest guidelines stipulated by Queensland Health, but with a few extra precautions.

It’s important that your allied health services can continue to be delivered safely. SSRG has implemented a number of robust procedures and protocols so that your home visit experience is still valuable and well-managed. Please see the guidelines below that our team are adopting to keep you and your clinician well and still make progress towards your goals.

Service Delivery Guidelines

To reduce risk to you and others, our team have adopted the following practices.

1. Reduced physical contact

  • Avoid any physical contact
  • Avoid contact with frequently used surfaces
  • Limit items being circulated between environments
  • We have developed work-from-home guidelines that must be adhered to when appropriate, in accordance with the most recent advice from Queensland Health

2. Increased Social Distancing

  • SSRG staff continue to observe all social distancing rules mandated by Queensland Health while outside of work
  • All SSRG staff observe the most current social distancing guidelines during the work day such as limiting physical contact with other team members and maintaining 1.5 metres between colleagues

3. Screening

Prior to any service being booked, the SSRG administration team will ask you the following questions:

  • Are you or anyone in your household feeling unwell?
  • Have you or anyone in your household returned to Australia in the past 14 days?
  • Have you had extended or prolonged contact with anyone who has returned to Australia within the past 14 days?

Prior to any service being delivered or going into any client’s home, SSRG clinicians will ask you these same questions.

4. Adhering to Self-Isolation Procedures

  • Get tested and stay in self-isolation for fourteen (14) days if they are deemed by Queensland Health to be a close contact of a confirmed COVID-19 case
  • Follow the most current hotel or home isolation directives stipulated by Queensland Health when returning from any local government area, region, state or territory where current travel restrictions are in place

5. Increased hygiene procedures

  • When conducting appointments, clinicians will utilise the appropriate PPE equipment such as masks, face shields and goggles (where required) in accordance with the latest advice from Queensland Health
  • At all times, all SSRG staff will adhere to the most recent face mask mandates delivered by Queensland Health
  • All SSRG staff observe the following hygiene practices as recommended by Queensland Health, and we encourage all clients to do the same:
    • Sneeze or cough into elbow or a tissue and then throw tissue in the bin and wash hands immediately
    • Wash hands for 20 seconds regularly throughout the day especially after blowing their nose, coughing or sneezing, going to the bathroom and before eating or preparing food
    • Carry hand sanitizer in places where they can’t easily wash hands
    • Avoid touching their face
    • Maintain 1.5 metre distance between clients and themselves
    • Stay home if unwell

6. Increased infection control procedures

To reduce risk, to you and others, this means our team abide by recommended infection control procedures:

  • Wipe over frequently touched surfaces daily with single use disinfectant wipes while wearing gloves. They will dispose of wipes and gloves appropriately into a sealed plastic bag.
  • Surfaces cleaned will include high use areas – light switches, car surfaces, door handles, tables, toilets, basins, chairs, kitchen benches, reception benches
  • Steam cleaning daily fabric chairs that may be used by others where applicable

7. Reporting

To reduce risk to you and others, this means our team will abide by government mandated reporting procedures:

  • Advising you if a member of our team has been diagnosed with COVID-19
  • Likewise, please advise us if you have been diagnosed with COVID-19
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