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NDIS registered provider: Why it matters

Choosing an NDIS registered provider and why it matters

Many NDIS participants do not realise that not all service providers are registered with the NDIS Quality and Safeguards Commission. While registration is not a legal requirement, there are some important differences between registered and non-registered providers. Find out why NDIS registration matters when choosing a provider.

What is the NDIS?

NDIS stands for National Disability Insurance Scheme, and was rolled out across Australia over a number of years from 2013. The NDIS provides funding for people living with disability to access essential therapies and supports such as Occupational Therapy, Physiotherapy, Speech Pathology, Home Modifications and Assistive Technology that can help participants reach important goals, live safely and independently, and participate in meaningful activities.

What is an NDIS provider?

Any individual, business or organisation that offers a service funded by your NDIS plan is considered a provider. Plan managers, support coordinators, equipment manufacturers and allied health providers are a few types of NDIS providers you may come across.

Aren’t all providers registered?

No. It is not mandatory to undertake the NDIS registration process. There are many service providers who choose not to register.

What is the difference between an NDIS registered provider and non-registered provider?

To attain NDIS registration, a provider is required to meet strict quality and safety standards set by the NDIS Quality and Safeguards Commission (NDIS Commission). The most important difference between registered and non-registered providers is that an NDIS registered provider must meet these quality and safety requirements, whereas a non-registered provider does not have to.

What does the registration process entail?

To become registered, a provider must apply through the NDIS Commission, and undergo an audit with an approved quality auditor. The audit undertaken is determined by the size of the organisation and the complexity of the services being provided. If the provider meets the NDIS Commission’s suitability criteria for quality and safety, then they will be approved as a registered NDIS provider.

Why should I choose an NDIS registered provider?

NDIS registration offers peace of mind that your chosen provider meets strict quality and safety standards. Because registered providers are independently assessed, you are assured that they will deliver quality services. Once approved by the NDIS Commission a registered provider must:

  • Comply with conditions of registration set out by the NDIS Commission
  • Adhere to the NDIS Practice Standards relevant to the organisation’s services
  • Comply with the NDIS Code of Conduct
  • Develop complaints management and resolution processes
  • Implement an incident management system
  • Ensure the necessary worker screening requirements have been undertaken
  • Meet behaviour support requirements

That is not to say that a non-registered provider is necessarily inferior, but because they have not been audited, you cannot be assured of their level of competency. Ultimately, with a non-registered provider, you won’t know the quality of their service until you have engaged them.

Do I have to choose a registered NDIS provider?

For most NDIS participants, you have the choice between registered and non-registered providers. The exception to this is if your NDIS funding is managed by the NDIA, in which case you will only be able to choose an NDIS registered provider.

Is Smart Solutions Rehab Group an NDIS registered provider?

Yes, Smart Solutions Rehab Group is an NDIS registered provider. We first attained registration in July 2016, and we were reaccredited in 2020. We take our responsibilities as a registered provider very seriously to ensure we can deliver the highest standard of service to NDIS participants as we work with them to achieve their goals


If you would like more information about accessing NDIS services or understanding NDIS registration you can contact our team on 1300 729 190 or email

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